Privacy Policy

Effective date: 23 June 2026

ART Lifestyle respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, enquire about our products, request a consultation, communicate with us, or use any of our services.

This policy applies to ART Lifestyle, its website, contact forms, email communication, WhatsApp communication, online advertising, consultation process, quotations, installations and related customer service activities.

1. Who we are

ART Lifestyle provides indoor blinds, outdoor blinds, curtains, shutters, awnings, aluminium louvres and related window and lifestyle solutions across South Africa.

For privacy-related enquiries, you can contact us at:

Email: info@artlifestyle.co.za
Phone: 083 298 1740
Address / Service Area: South Africa

2. Personal information we collect

We may collect personal information when you:

  • visit our website;

  • complete an enquiry or consultation form;

  • contact us by phone, email, WhatsApp or social media;

  • request a quotation;

  • book a consultation or site visit;

  • place an order;

  • receive installation or after-sales support;

  • respond to our marketing or advertising campaigns.

The personal information we collect may include:

  • your name and surname;

  • email address;

  • phone number;

  • physical address or installation address;

  • suburb, town, city or province;

  • details about your property, room, windows, measurements or project requirements;

  • photos, videos or plans you choose to send us for quoting or installation purposes;

  • details of products you are interested in;

  • quotation, invoice, order and payment-related information;

  • communication history with us;

  • website usage information such as pages visited, enquiry source, device type, browser type and general location data;

  • any other information you voluntarily provide to us.

We only collect the information we reasonably need to respond to your enquiry, provide our services, improve your experience, manage our business and comply with applicable laws.

3. How we use your personal information

We may use your personal information to:

  • respond to your enquiries;

  • contact you about consultations, quotes, measurements or installations;

  • prepare and send quotations;

  • process orders and provide our services;

  • communicate with you before, during and after a project;

  • arrange site visits and installations;

  • provide after-sales support;

  • manage customer records;

  • improve our website, advertising, service quality and customer experience;

  • send relevant updates, offers or marketing communication where permitted by law;

  • measure the performance of our marketing campaigns;

  • prevent fraud, misuse or unauthorised access;

  • comply with legal, tax, accounting and regulatory obligations.

4. Legal basis for processing your information

We process personal information in line with the Protection of Personal Information Act, 4 of 2013, also known as POPIA.

Depending on the situation, we process your personal information because:

  • you have given us consent;

  • it is necessary to respond to your enquiry or request;

  • it is necessary to provide a quotation, consultation, installation or service;

  • it is necessary for the performance of a contract with you;

  • we have a legitimate business interest, such as improving our services or responding to customer needs;

  • we are required to do so by law.

5. Website forms and enquiries

When you complete a form on our website, we collect the details you provide, such as your name, email address, phone number and message.

We use this information to contact you, understand your requirements, provide information about our products and services, and arrange consultations or quotations where required.

By submitting a form, you confirm that the information you provide is accurate and that we may contact you in relation to your enquiry.

6. Cookies, analytics and advertising

Our website may use cookies and similar technologies to improve website functionality, understand visitor behaviour, measure advertising performance and improve our marketing.

Cookies are small files stored on your device when you visit a website. They may help us understand which pages people visit, how they interact with our website, and whether our advertising is effective.

We may use tools such as website analytics, Meta/Facebook advertising tools, Google advertising tools or similar platforms. These tools may collect limited technical and usage information, such as device information, browser type, pages visited, general location and interactions with our website.

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect how some parts of the website function.

7. Direct marketing

We may contact you about ART Lifestyle products, services, promotions or updates where:

  • you have requested information from us;

  • you have previously dealt with us;

  • you have consented to receive marketing communication;

  • we are otherwise permitted to do so by law.

You may opt out of marketing communication at any time by using the unsubscribe option where provided, or by contacting us directly at info@artlifestyle.co.za.

We will not sell your personal information to third parties for their own marketing purposes.

8. Sharing your personal information

We may share your personal information with trusted third parties where necessary to operate our business and provide our services.

These may include:

  • installation teams or contractors;

  • product suppliers or manufacturers;

  • website hosting providers;

  • CRM, email, communication or cloud storage providers;

  • analytics and advertising platforms;

  • accountants, legal advisors or professional service providers;

  • payment, invoicing or administrative service providers;

  • regulatory authorities where required by law.

We only share information where necessary and expect third parties to handle personal information securely and lawfully.

9. Storage and protection of your information

We take reasonable technical and organisational steps to protect your personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.

These steps may include access controls, password protection, secure systems, staff awareness, limited access to customer records and the use of reputable service providers.

Although we take reasonable precautions, no online platform, email system or digital storage method can be guaranteed to be completely secure.

10. Retention of personal information

We keep your personal information only for as long as reasonably necessary for the purpose for which it was collected, unless a longer retention period is required or permitted by law.

This may include keeping information for quotation records, customer service, warranty support, tax, accounting, legal or business record purposes.

When personal information is no longer required, we will delete, destroy or de-identify it where reasonably possible.

11. International transfer of information

Some of the service providers we use, such as cloud hosting, analytics, email, CRM, advertising or communication platforms, may store or process information outside South Africa.

Where personal information is transferred outside South Africa, we will take reasonable steps to ensure that it is protected in a manner consistent with applicable data protection requirements.

12. Your rights

Under POPIA, you have the right to:

  • ask what personal information we hold about you;

  • request access to your personal information;

  • request correction of inaccurate, outdated or incomplete information;

  • request deletion of personal information where appropriate;

  • object to certain processing of your personal information;

  • withdraw consent where processing is based on consent;

  • opt out of direct marketing;

  • lodge a complaint with the Information Regulator of South Africa.

To exercise any of these rights, please contact us at info@artlifestyle.co.za.

We may need to verify your identity before assisting with certain requests.

13. Accuracy of information

Please ensure that any personal information you provide to us is accurate and up to date. If your details change, you may contact us so that we can update our records.

14. Links to other websites

Our website may contain links to third-party websites, social media pages or platforms. We are not responsible for the privacy practices, security or content of those third-party websites.

We recommend that you read the privacy policies of any external websites you visit.

15. Children’s privacy

Our website and services are not intended to collect personal information from children without the consent of a parent or legal guardian.

If we become aware that we have collected personal information from a child without appropriate consent, we will take reasonable steps to delete that information.

16. Complaints

If you believe that we have processed your personal information unlawfully or have not respected your privacy rights, please contact us first so that we can try to resolve the matter.

You may also contact the Information Regulator of South Africa.

17. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, legal requirements or privacy practices.

The latest version will be published on our website, and the effective date will be updated accordingly.

18. Contact us

For any questions about this Privacy Policy or how we handle personal information, please contact:

ART Lifestyle
Email: info@artlifestyle.co.za
Phone: 083 298 1740